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Terms & Conditions – Starwood Cars

Welcome to Starwood Cars. By booking or using our chauffeur services, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a booking.

1. Services Provided

Starwood Cars offers pre-booked chauffeur and private hire services across multiple cities in the United Kingdom. All rides must be booked in advance via our website, mobile app, or by contacting our customer service team.

2. Booking and Confirmation

  1. All bookings are subject to availability.
  2. Customers must provide accurate information at the time of booking, including pick-up and drop-off locations, date, and time.
  3. A booking confirmation will be sent via email or app notification.

3. Payment

  1. Payments can be made via:
    • Online card payment (debit or credit cards)
    • Mobile app payment
    • Cash (at the start or end of the journey)
  2. Fares displayed at the time of booking are indicative. Any additional charges incurred due to changes in route, waiting times, or other extra services will be added to the fare.

4. Cancellations and Refunds

  1. Cancellations must be made at least [insert hours] in advance to receive a full refund.
  2. Late cancellations or no-shows may incur a cancellation fee equal to [insert percentage or fixed amount].
  3. Refunds for online payments will be processed within [insert days] working days.

5. Customer Responsibilities

  1. Customers must be ready at the agreed pick-up location at the scheduled time.
  2. Any delays caused by the customer may result in additional charges.
  3. Customers are responsible for the safety of their personal belongings. Starwood Cars is not liable for lost or damaged items left in vehicles.

6. Driver Responsibilities

  1. Drivers will arrive at the agreed pick-up location on time and provide safe, professional service.
  2. Drivers are not permitted to accept tips or payments outside of the official fare without prior agreement.
  3. Drivers will follow the most efficient and safe route unless otherwise instructed by the customer.

7. Prohibited Uses

Customers agree not to use Starwood Cars for:

8. Liability

  1. Starwood Cars will not be held responsible for delays caused by traffic, weather, or circumstances outside our control.
  2. Our liability is limited to the fare paid for the journey, except where required by UK law.

9. Privacy and Data Protection

  1. Starwood Cars collects and stores customer information for booking and operational purposes.
  2. All personal data is handled according to the UK Data Protection Act and GDPR regulations.

10. Changes to Terms & Conditions

Starwood Cars reserves the right to amend these Terms & Conditions at any time. Any changes will be communicated via our website or app and will take effect immediately.

11. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the jurisdiction of UK courts.

Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us at: